If you have problems viewing the videos and you have previously set up your computer to view them, read the FAQs and if you still cannot watch the videos, refer to the following flowcharts or text versions. Every box on the flowcharts is a hyperlink. Clicking on a box will take you to a more detailed text version of how to solve the problem.      

• Mac Troubleshooting Flowchart
• Mac Troubleshooting Text Version
• PC Troubleshooting Flowchart
• PC Troubleshooting Text Version

Sometimes it is necessary to upgrade the Real player on your Mac.  Follow the link for instructions on how this can be accomplished.   Real Player Upgrade for Mac

It is also recommended that you check the computer lab before viewing the videos. To help you in this task, we have prepared a Graduate Assistant Task List For Checking Labs. The list will guide you through preparation for using a computer lab.