PC Platform
VIDEO PROBLEMS
No video
Video frozen
Color quality frozen
Picture flickering
Screen saver interrupts presentation
Sound and video not synchronized
SOUND PROBLEMS
No Sound
Sound and video not synchronized
BROWSER ERRORS/MESSAGES
Browser version
Memory
Firewall settings
Connection problems
Missing Plug in Errors > Reinstall RealPlayer
>
Configure Browser
MAC Platform
VIDEO PROBLEMS
No video
Video frozen
Sound and video not synchronized > Wait for 1 minute.
>
Follow frozen video section for instructions.
SOUND PROBLEMS
No sound
Sound and video not synchronized > Wait for 1 minute.
>
Follow frozen video section for instructions.
BROWSER ERRORS/MESSAGES
Browser version
Memory
Firewall settings
Connection problems
Missing Plug-in Errors > Reinstall RealPlayer
>
Configure Browser
PLAYBACK PROBLEMS
Always stop playing video before choosing another one.
Avoid opening several applications at the same time.
Switch off auto upgrade option in RealPlayer.
|
